When trying to open a word document you get the following error:

“Word experienced an error trying to open the file. Try these suggestions”.

To get round this – right click on the file and select properties.

Next click unblock.

When trying to open a file in Excel 2010 you get the following error:

“The file is corrupt and cannot be opened”

1. Open Excel 2010.
2. Click on File > Options.
3. Select Trust Center > Trust center settings.
4. Select Protected view.
5. Uncheck all the options under Protected View > OK.
6. Restart Excel 2010 and try to open Excel documents.

1. Open Sophos Control Center

2. Click Configure Updating

3. Click User ID

4. Enter your user/pass.

If your nicknames have not imported correctly in Outlook 2010 then do the following:

1. Make sure that the .nk2 file is in the following folder:
   %appdata%\Microsoft\Outlook

   Note The .nk2 file must have the same name as your current Outlook 2010 profile. By default, the profile name is “Outlook.” To check the profile name, follow these steps:

   1. Click Start, and then click Control Panel.
   2. Double-click Mail.
   3. In the Mail Setup dialog box, click Show Profiles.
2. Click Start, and then click Run.
3. In the Open box, type outlook.exe /importnk2, and then click OK. This should import the .nk2 file into the Outlook 2010 profile.

When trying to open Outlook you get the following error:

‘Cannot start microsoft office outlook. Cannot open the outlook window’

To fix:

1. Click start > run
2. Enter:

   Outlook.exe /resetnavpane

3. Click OK.

Note If you are using Windows Vista or Windows 7, you may not see Run on the Start menu. In this situation, use the following steps to locate the Run option.

1. Click Start > All Programs.
2. Click Accessories.
3. Click Run.

Follow the link to download the following service manual

HP LJ 4100 Series

HP Laserjet 4100

http://www.mediafire.com/file/wdnkxyzwjxy/LASERJET%204100%20Series%20Service%20Manual.pdf

Follow the link to download the service manual for :

HP Designjet ColorPro CAD Service Manual

HP Designjet ColorPro GA Service Manual

http://www.mediafire.com/file/zjl1wzzqudm/DESIGNJET ColorPro CAD, ColorPro GA Service Manual.pdf

When trying to use the Out of Office Assistant from the tools menu in outlook 2003 you receive a message stating : -

The command is not available. See the program documentation about how to use this extension.

To resolve this problem you will need to re-enable the outex.dll addin/file.

To do this go to > Help > About Microsoft office outlook > Disabled items. Click on outex.dll and select enable.

Restart outlook and you should be good to go again!

When you try to open printers and faxes nothing happens. You have rebooted but this does not help.

1.)  Click Start -> Run –  type services.msc
2.)  Right click on Print Spooler and click stop.
3.)  Delete all files from C:\windows\system32\spool\printers\
4.)  Start the Print Spooler from services.

When you add bullet points to a word 2003 document the program crashes.

To fix:

Delete (or rename) the following Registry key:

HKEY CURRENT USER\Software\Microsoft\Office\<version>.0\Word\Li st Gallery Presets

(For Office 2003 using Version 11)

Restart your PC.