…The requested site is either unavailable or cannot be found. Please try again later.

A user received this error message when opening a word document from a website. The document opened on other accounts so was definitely to do with the users settings.

If you receive this error in a similar situation try the following

In Internet Explorer go to

Tools > Options > Advanced

Under security make sure that “Do not save encrypted pages to disk” is un checked.

Press OK and try and download the document again.

When trying to sync offline files you get “Unable to sync at this time. Please try again.”

If you have a Toshiba laptop uninstall True Suite Access - this is Toshbia’s Fingerprint Manager software.

For some reason it conflicts with offline files.

When receiving an email from my exchange server in Entourage it is going into folders on my computer inbox rather than Exchange Inbox.

Solution: Check that you have no rules setup, it is very easy in Entourage to setup a rule with incorrect settings. Also look in the mailing list manager for rules that have been created.

When you try to add a new exchange account on your iphone  you get ‘exchange account verification failed’ or ‘cannot connect to server’. This might also be causing Server ActiveSync 3005 errors in the event viewer.

In exchange 2003 (on server 2003)

1. Expand Global Settings

2. Right click Mobile Services and select properties

3.  Tick both boxes under ‘Outlook Mobile Access’ - Enable Outlook Mobile Access and Enable Unsupported devices.

4. Wait at least 5 minutes and try your iPhone again.

If the C: drive is almost full you can change the location of the print spooler in Windows Server 2003 by:

1. Click start > Printers and Faxes

2. Click file > Server Properties

3. Click the Advanced tab.

4. Change the ’spool folder’ to another drive.

Users should now be able to print.

Go to Start > Run > type in Services.msc

Scroll down and select Print Spooler

Right click and click restart

You should get a windows showing the print spooler stopping and then starting again.

This can be used to fix the majority of stuck print jobs, or if a printer has simply stopped responding.

When trying to open Sophos on the client (by right clicking the system tray icon and selecting ‘Open Sophos Antivirus’) you get the following error:

You do not have sufficient privileges to run the Sophos Anti-Virus main application.
You are not a member of one of the Sophos groups. In order to be able to launch this application, you must be a member of SophosAdministrator, SophosPowerUser or SophosUser group. Please contact the Administrator.

Fix can be found on the Sophos site:

http://www.sophos.com/support/knowledgebase/article/17403.html

However if this does not work (as it didn’t for me) you will need to reinstall Sophos on that client. Remember to delete it off the server too from the enterprise console.

1  Make a pcAnywhere connection to the host computer.

2   On the host computer, launch pcAnywhere.

3   Click Tools > Application Options. The Application Options window appears.

4    Click the Remote Printing tab, and then click Add. A printer selection list appears.

5    Select the printer manufacturer and the printer model from the list, and then click Next.

6    Enter a name for the printer, and then click Finish.

This printer is automatically assigned to Pcaw.prn.

You can then go through the add printer wizard in Windows - select Local Printer then the pcaw.prn port.

“I was trying to restore a PC and after selecting a restore point in system restore the ‘next’ button would not work.”

Check the following:

1. Login using Administrator
2. Click start > run > regedit
3. Go to HKEY_Local_Machine/software/microsoft/windows/CurrentVersion/RunOnce
4. Right-click on the RunOnce folder and click “Permissions”
5. Highlight “Admnistrators” in the top box
6. Check the box in “Full Control” line and “Allow” column
7. Click “OK” to save the settings
8. Delete any key with the name of “*Restore” in RunOnce folder, if any
9. Close Registry, reboot and start System Restore

Failing this check your computer for Virus’ and Spyware, often these interfere with the system restore process.

Windows XP

Windows XP has a user interface feature to delete driver files - to delete printer drivers in Windows XP:

1. Click Start, and then click Printers and Faxes.
2. On the File menu, click Server Properties.
3. On the Drivers tab, click the printer driver that you want to delete, and then click Remove.