…The requested site is either unavailable or cannot be found. Please try again later.

A user received this error message when opening a word document from a website. The document opened on other accounts so was definitely to do with the users settings.

If you receive this error in a similar situation try the following

In Internet Explorer go to

Tools > Options > Advanced

Under security make sure that “Do not save encrypted pages to disk” is un checked.

Press OK and try and download the document again.

When trying to sync offline files you get “Unable to sync at this time. Please try again.”

If you have a Toshiba laptop uninstall True Suite Access – this is Toshbia’s Fingerprint Manager software.

For some reason it conflicts with offline files.

When receiving an email from my exchange server in Entourage it is going into folders on my computer inbox rather than Exchange Inbox.

Solution: Check that you have no rules setup, it is very easy in Entourage to setup a rule with incorrect settings. Also look in the mailing list manager for rules that have been created.

When you try to add a new exchange account on your iphone  you get ‘exchange account verification failed’ or ‘cannot connect to server’. This might also be causing Server ActiveSync 3005 errors in the event viewer.

In exchange 2003 (on server 2003)

1. Expand Global Settings

2. Right click Mobile Services and select properties

3.  Tick both boxes under ‘Outlook Mobile Access’ – Enable Outlook Mobile Access and Enable Unsupported devices.

4. Wait at least 5 minutes and try your iPhone again.

UPDATE: Microsoft have released a tool for testing active sync problems – it is very useful for diagnosing problems with iPhone connections.

https://www.testexchangeconnectivity.com/

In my most recent case the problem was caused by  deny access being set under the Microsoft-Server-Activesync website.

To fix: Open IIS manager, expand default website, right click on Microsoft-Server-Activesync and select properties, select directory security, click edit under IP address and domain name restrictions. Click Granted accces and click ok – restart IIS.

If the C: drive is almost full you can change the location of the print spooler in Windows Server 2003 by:

1. Click start > Printers and Faxes

2. Click file > Server Properties

3. Click the Advanced tab.

4. Change the ‘spool folder’ to another drive.

Users should now be able to print.