12 Stix - Tech Answers and Fixes » Blackberry

BlackBerry Controller error 5003

Pete — Tue, 14 Apr 2009 12:54:15 +0000

After I rebooted our Blackberry server today the Blackberry Controller service would not restart and the system log showed ‘error 5003′.

I did the following to fix the issue:

Stop the DNS, start the BlackBerry Controller service, and then restart the DNS.Note: The issue could potentially occur again when the computer is restarted.
Modify the value of the Syslog User Datagram Protocol (UDP) port using the HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Controller\SysLogPort registry key to utilize port 4071 and restart the BlackBerry Enterprise Server services. Note: If the SysLogPort registry key is not be present, it can be created as a DWORD key before performing the workaround.

Hard Reset Blackberry Curve

Pete — Thu, 29 Jan 2009 14:47:23 +0000

These instructions are for resetting a Blackberry Curve (then how to reactive it)

1. Scroll to and select the Settings icon (to select push the trackball in).
2. Scroll to and select the Options icon.
3. Scroll to and select Security Options.
4. Scroll to and select General Settings.
5. Press the Menu key , then select Wipe Handheld.
6. The device is going to confirm that the data will be erased. Select Continue.
WARNING: A master reset will result in the loss of ALL user data!
7. Enter “blackberry” to confirm handheld wipe.
8. Once the blackberry has rebooted
9. Go to option (spanner)
10. Go to advanced options
11. Go to Enterprise activation
12. Enter your email address
13. Enter code (given to you by your enterprise administrator)
14. Click ball and select activate.