This first happened to me a day after setting up Entourage but for some people it randomly happens after several months.

Symptoms: You have Entourage 2008, Tiger or Leopard connected to a Microsoft Exchange Server. You are getting mail however your inbox will not update to show any of these emails.

Fix: Open Entourage:

1. Right click on inbox

2. Select Folder Properties

3. Click Empty under Empty Cache

Your Inbox will then be downloaded from the Exchange server and should be updated with all your new emails.

I’m not sure why this happens however it most likely has something to do with a loss of connection to the exchange server (in my case because the VPN went down). When the connection is restored for some reason Entourage won’t update the inbox.

Useful bit of SQL for selecting all records from the past month:

WHERE DATE_SUB(curdate(),interval 1 MONTH) <= timestamp AND

When receiving an email from my exchange server in Entourage it is going into folders on my computer inbox rather than Exchange Inbox.

Solution: Check that you have no rules setup, it is very easy in Entourage to setup a rule with incorrect settings. Also look in the mailing list manager for rules that have been created.

If the C: drive is almost full you can change the location of the print spooler in Windows Server 2003 by:

1. Click start > Printers and Faxes

2. Click file > Server Properties

3. Click the Advanced tab.

4. Change the ‘spool folder’ to another drive.

Users should now be able to print.

When trying to open Sophos on the client (by right clicking the system tray icon and selecting ‘Open Sophos Antivirus’) you get the following error:

You do not have sufficient privileges to run the Sophos Anti-Virus main application.
You are not a member of one of the Sophos groups. In order to be able to launch this application, you must be a member of SophosAdministrator, SophosPowerUser or SophosUser group. Please contact the Administrator.

Fix can be found on the Sophos site:

http://www.sophos.com/support/knowledgebase/article/17403.html

However if this does not work (as it didn’t for me) you will need to reinstall Sophos on that client. Remember to delete it off the server too from the enterprise console.

“I was trying to restore a PC and after selecting a restore point in system restore the ‘next’ button would not work.”

Check the following:

1. Login using Administrator
2. Click start > run > regedit
3. Go to HKEY_Local_Machine/software/microsoft/windows/CurrentVersion/RunOnce
4. Right-click on the RunOnce folder and click “Permissions”
5. Highlight “Admnistrators” in the top box
6. Check the box in “Full Control” line and “Allow” column
7. Click “OK” to save the settings
8. Delete any key with the name of “*Restore” in RunOnce folder, if any
9. Close Registry, reboot and start System Restore

Failing this check your computer for Virus’ and Spyware, often these interfere with the system restore process.

Windows XP

Windows XP has a user interface feature to delete driver files – to delete printer drivers in Windows XP:

1. Click Start, and then click Printers and Faxes.
2. On the File menu, click Server Properties.
3. On the Drivers tab, click the printer driver that you want to delete, and then click Remove.

Update to the latest driver from

www.brother.co.uk

Your virus scanner (Sophos, Norton, Symantec, AVG, McAfee) is telling you that it has found a virus in the system restore data but cannot remove it.

Solution: Delete all system restore points – remember this will mean that you will not be able to use system restore to before this date.

1. Click Start, point to All Programs | Accessories | System Tools and click Disk Cleanup.
2. Click OK.
3. From the Disk Cleanup dialog box, click the More Options tab.
4. Click Yes to confirm your actions.

When running a windows update you get the error 80070643.

Fix: Reinstall Office 2003

You can find out more on: http://support.microsoft.com/kb/903772